Installing and maintaining hardware, software and applications in client/sever environment. Configuring and deploying PC systems for new hires. Troubleshooting IP address issues; LAN and WAN network support; troubleshooting PC desktop and notebook computers; troubleshooting motherboards, controller cards, sound cards, memory, video cards and monitors. Troubleshooting and configuring network printers in a Novell NetWare environment.
Acer America, Sep 95 - Jan 98
Troubleshooting customer problems over the telephone; troubleshooting PC desktop and notebook computers; troubleshooting motherboards, controller cards, sound cards, memory, video cards and monitors. Worked in Technical Resource Group (TRG) helping technicians on the floor; assisted field engineers with hardware and software installations. Premier Software Support (PSS) answering how-to questions regarding third party hardware and software; assisting with setup of LAN and troubleshooting.
Did temp work for several temp agencies until August 1995
Intuit, 1990-1993
Worked in the Inbound Call Center, giving order status, expedited problem orders, giving refunds, issuing call tags to pick up orders, calling customers to resolve orders, and assisting customers with general questions.
Updating and checking ship confirm reports, reduced backlog of shipping confirmation problems from $100,000.00 to $50,000.00, backup operator for MIS dept., researching database for problem orders, setting up spreadsheets for error tracking reports, compiling information and maintaining monthly and weekly error reports for senior management, giving Monday morning reports when necessary, tracking orders, auditing researching rerun orders to find cause and reason, member of special task force to resolve overrun and order entry problems. Order entry, copying.
CAE/Link Flight Simulation, 1987-1990
Duties included filing documents, maintaining blueprint and microfilm room; archived files answered phones, tracked documents on a UNIX filing system.